TU-ID: 020 | 2024 | 40 | 241255
Technical Support Video Platform (all genders)
Full-time (part-time from 30 hours per week possible) | unlimited
TU Wien is Austria's largest institution of research and higher education in the fields of technology and natural sciences. With over 26,000 students and more than 4000 scientists, research, teaching, and learning dedicated to the advancement of science and technology have been conducted here for more than 200 years, guided by the motto "Technology for People". As a driver of innovation, TU Wien fosters close collaboration with business and industry and contributes to the prosperity of society.
The Service Unit of Software Development TU Wien is offering a position as Technical Support Video platform (all genders) (Full-time, Part-time from 30 hours per week possible, unlimited).
Tasks:
- Helpdesk support for the TU Wien Video platform (LectureTube)
- Moderation of the video platform including processing and provision of videos
- Assistance with lecture hall support for video solutions
- Fault analysis and quality assurance
- Support in the implementation and configuration of our applications
- Configuration and programming of devices in over 40 lecture halls equipped with LectureTube
- Preparation of information materials and implementation of training courses
- Procjet support
Your profile:
- Helpdesk experience in the IT sector and with ticket systems (Jira, Redmine, etc.)
- Experience in dealing with video management systems (Opencast, Kaltura, YouTube, or similar)
- Experience in dealing with online learning tools such as Moodle is an advantage
- Very good written and spoken German and English
- Customer orientation
- Good communication skills, solution-oriented work, and enjoyment of dealing with people
We offer:
- A wide variety and exciting range of tasks in a collegial team
- A range of attractive social benefits (see Fringe-Benefit Catalogue of TU Wien)
- Wide range of internal and external training opportunities, various career options
- Central location of workplace as well as good accessibility (U1/U4 Karlsplatz)
TU Wien is committed to increasing the proportion of women in particular in leadership positions. Female applicants are explicitly encouraged to apply. Preference will be given to women when equally qualified, unless reasons specific to a male applicant tilt the balance in his favour.
People with special needs are equally encouraged to apply. In case of any questions, please contact the confidant for disabled persons at the university, Mr. Gerhard Neustätter.
People with special needs are equally encouraged to apply. In case of any questions, please contact the confidant for disabled persons at the university, Mr. Gerhard Neustätter.
Entry level salary is determined by the level IIIB of the Austrian collective agreement for university staff. This is a minimum of currently EUR 2,958.90/month gross, 14 times/year for 40 hours/week. Relevant working experiences may increase the monthly income.
We look forward to receiving your application until October 9th, 2024.
We look forward to receiving your application until October 9th, 2024.
